LOST MARY SUPPORT

We apologize for any inconvenience! If you discover a faulty device, simply click on "Warranty Claim" to contact us. Once we receive your request, a support agent will respond to you within 48 business hours. We'll be glad to assist you.

Ensuring Safety and Legal Compliance
1. Your safety matters: Verifying your age is a crucial step to ensure our products are used responsibly. Nicotine-containing e-cigarettes have age restrictions, and we're committed to upholding these legal standards.
2. Preventing underage use: Verifying age helps us keep our products out of the hands of minors. We want to make sure our customers are adults capable of making informed decisions.
3. Compliance with laws: Many regions have strict regulations on the sale of tobacco and vaping products. Age verification is a legal requirement that we take seriously to maintain a responsible business.
Thank you for understanding. If you have more questions, feel free to reach out to our support team.

It's easy! We have a guide and a video that show how you can authenticate your LOST MARY device in detail. Click "here" to authenticate your device.

At LOST MARY, we provide a comprehensive warranty period for all valued customers who purchase our products. For more details regarding our warranty policy, simply click "Warranty Terms & Conditions". We are committed to providing customers with a seamless and reliable warranty experience.

To be the first to know about our newest products, simply subscribe to our newsletter. Head over to the LOST MARY website, scroll to the bottom of the page, and find the 'Subscribe' button. Next to it, you'll see a space to enter your email address. Simply input your email and click subscribe. You’ll then be set to receive early notifications about new product launches and exciting activities.

E-cigarettes are a smoke-free product that doesn't use tobacco. They vaporize an e-liquid solution containing nicotine and flavors when a user draws on it. Nicotine is addictive and not risk-free, but because e-cigarettes don’t burn tobacco, they can represent a much better choice for adults than continuing to smoke.

We are launching a recycling program with local suppliers all around the world. Stay tuned for updates! In the meantime, please consult your state and local environmental agencies for guidelines on the disposal of e-cigarettes and e-liquid waste. Ensure proper disposal based on their recommendations. Thank you for your patience and commitment to responsible waste management.

Yes, single-use vapes are generally allowed on airplanes, but they must be carried in your carry-on luggage, not in checked baggage. We recommend contacting your airline to confirm their policies on transporting electronic devices and lithium batteries before your trip.

Absolutely! Our dedicated customer support team is available to assist you with questions or inquiries you may have. Should you encounter any issues, our support team is readily accessible via the live chat widget on our website.
You can also reach us by dialing:
UK: +44 808 168 9466, Mon - Sun: 9am - 9pm (GMT)
US: +1 (888) 860-0899, Mon - Sun: 9am - 7pm (EST)
Feel free to contact us during these hours; we’ll be glad to assist you promptly.

Just fill out the Wholesale Request Form with the required information. Expect a response from one of our sales representatives within 3 business days. We look forward to partnering with you.

We provide competitive wholesale prices, you can further communicate with our sales representatives after your wholesale application is approved.

For personal or retail use, feel free to reach out to our official distributors in your country/region. If you need assistance in locating local distributors, please Contact Us with your detailed address and information, and we'll be happy to help.

We appreciate your interest in becoming our wholesale partner. Currently, we have a set of entry requirements for you to fill in. Our sales representative will get in touch with you once you provide the necessary information. To learn more and submit the required details, please visit our Wholesale Request Form.

Yes, we have partnered with suppliers in Southeast Asia and all round the world. For more information, please Contact Us to learn about the local distributors in the region.

Using a LOST MARY single-use vape is simple and convenient. However, features may slightly vary between different product series. For the best experience, please follow the instructions in the included user manual.

You can tell your LOST MARY vape is finished when you notice any of the following signs: a decline in the amount of vapor produced, a change in taste, the indicator light signaling empty, decreased performance, or the battery shows depleted even after charging.

Rest assured, there is no diacetyl in any of our products. All our products are certified as safe for use.

The main ingredients we used in our e-liquid: food grade or pharmaceutical grade propylene glycol and vegetable glycerin, natural & artificial flavors, and nicotine (except for nicotine-free products).

We recommend charging your device using a charger with a 5V1A output and a Type-C cable. A full charge normally takes less than two hours.

For rechargeable vapes, the battery indicator will signal low during use, often accompanied by decreased vapor production. Please note that the indicator stays off when the device is not in use. Pay attention to the flashing indicator during use to stay informed about when to recharge your device.

Both single-use vapes and pod system series have an expiry date of 12 months from the date of manufacture. They are designed for optimal use soon after purchase.

For optimal performance and safety, store, charge, and use your LOST MARY device in a cool, dry, and well-ventilated area with minimal temperature fluctuations. Avoid exposing the device to extreme temperatures (below 32°F or above 104°F).